Shipping policy
SHIPPING AND LEAD TIMES
- All delivery dates and lead times quoted by us are estimates only and are not guaranteed.
- Although every reasonable effort will be made to meet estimated lead times, delays may occur due to circumstances beyond our reasonable control.
- Estimated lead times shall not be interpreted as guaranteed delivery dates.
- Delays in estimated lead times do not constitute a breach of contract and shall not entitle the customer to compensation, damages or cancellation without payment of any reasonable cancellation fee permitted by law.
- We shall not be liable for delays caused by, including but not limited to:
- Courier delays.
- Supplier delays.
- Manufacturing delays.
- Material shortages.
- Load shedding.
- Power failures.
- Internet or communication failures.
- Public holidays.
- Severe weather.
- Strikes or labour disputes.
- Civil unrest.
- Government restrictions.
- Customs delays.
- Any force majeure event beyond our reasonable control.
- Customers are responsible for ensuring:
- Delivery addresses are accurate.
- Contact details are correct.
- Someone is available to accept delivery.
- Additional delivery costs resulting from incorrect customer information shall be for the customer's account.